Refund Policy
Cancellation:
If a consumer initiates an order cancellation before the shipment time and within the timeframe specified by the website for initiating cancellations, the order can be canceled.
Order Cancellation: You have 24 hours to cancel your order for a full refund, provided that we have not yet started processing it. To cancel, please contact us immediately at Dajastores01@gmail.com
Order Processing: Our order processing time is 1-3 business days (excluding weekends and holidays). This is the time it takes us to prepare your items for shipment. Once your order is shipped, you will receive a tracking notification.
Please note: If your order has already been "processed" or "shipped", it can no longer be cancelled. In this case, you can return it for a refund according to our standard Return Policy upon receipt.
Retun:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Dajastores01@gmail.com. Please note that returns will need to be sent to the following address: [Room 301, 2th Building, No.5 Longxi Road, Nancheng Street , Dongguan City , Guangdong Province, China]
If your return is accepted, we’ll provide you a return shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Dajastores01@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Dajastores01@gmail.com.
